Skip to main content
News

05/2018

You are: home > news archive > 05/2018

Warwick Conferences have been awarded the Best Venue Chain or Group award at the inaugural National Venue Awards in Manchester on Friday 11 May. The company was recognised for its excellent customer service, unique and memorable meeting room design and innovative catering concepts.

The National Venue Awards was introduced by Global Conference Network this year to recognise the impressive selection of event venues the UK has to offer. Held at Emirates Old Trafford, Lancashire County Cricket Club, the ceremony welcomed hundreds of event professionals for an afternoon celebrating prestigious nationwide venues.

The award success centred around Warwick Conferences’ approach to customer centricity, focusing on sustainability across the venues and delivering innovative meeting spaces that motivate and inspire delegates. Located on the University of Warwick campus, Warwick Conferences encompass five flexible and dedicated meeting and event venues for up to 1,200 delegates, coupled with an exceptionally high quality hotel-styled accommodation offer. Warwick Conferences has hosted 1,420,247 events over the last five years, accumulating to over £80 million revenue that is reinvested into the further expansion, teaching, research and charitable aims of the University itself. 

Paul Bartlett, Head of Sales at Warwick Conferences, comments: “We are incredibly proud of Warwick Conferences’ achievement at the National Venue Awards. With so many extraordinary venues in attendance, it was fulfilling to see the team’s hard work and creativity recognised in the category of Best Venue Chain or Group.

In addition to this exhilarating award win, Warwick Conferences were also awarded silver for the Best Catering at a Venue award. Here, the venue were recognised for their exceptional ability to create striking food concepts, an ongoing ethical commitment to their Soil Association Accreditation, and its dedicated investment into the skill development of their talented hospitality and catering teams. Warwick Conferences’ diverse food offering seeks inspiration from upcoming trends/menus that tap into the latest consumer psyche, this has included delivering street food and mobilising their offer from their fully branded food truck across the UK.

Clive Singleton, General Commercial Manager said “At Warwick Conferences, we work extremely hard to push boundaries and deliver fantastic experiences to our clients. Our staff take considerable pride in delivering exceptional customer service, as well as developing innovative and creative initiatives to ensure that we stand out as a venue that delivers exciting event experiences. To be recognised in this respect validates our continuing hard work in the further development of the business and its outputs, continuously exceeding our customer expectations.”

One of the world’s leading catering organisations has the recipe for success, following the creation of three new appointments.

Sodexo Prestige Venues & Events has consolidated its position as a leader in the field with a number of new roles which will help drive the business forward.

Tom Beauchamp, who has worked for the company for five years, has become Development Chef UK and Ireland for Sports and Leisure, working on a range of strategies.

This includes looking at the offerings at all the venues run by Sodexo, along with ways of further developing their chefs

"My new role has been amazing so far," said Tom.

And although my title is development chef, this isn’t just about developing our food offering, it’s also about introducing practices which will help our huge team of chefs to grow and innovate so that we are always offering something new and exciting to our customers."

Tom still remains involved in major events and will also be running the food operation at this year’s Chelsea Flower Show.

Also in a new role is Ben Dutson, who has taken up the position of Regional Executive Chef, which will include overseeing the food operation at Ascot Racecourse, Bateaux London and Farnborough International Exhibition and Conference Centre.

At the same time, Ben will be responsible for culinary innovation and delivery of Sodexo’s major events business which represents some of the most prestigious dates on the British events calendar, including Royal Ascot, RHS Chelsea Flower Show, Henley Royal Regatta, The Open and Hampton Court Flower Show.

Joining the company is Ian Page as Head Chef for Major Events, who has a wealth of experience working in hospitality for major events as well as private companies.

Natasha Carr Marketing Manager for Sodexo prestige Venues & Events said:

All of these chefs not only have impeccable credentials but bring with a vast amount of knowledge and experience to the business

They are aware of the need to offer the highest standards, incorporate the latest trends and anticipate the next and to concentrate on important issues like seasonality and provenance in everything we do.

“We are delighted to have such a strong team in these very important roles.”

    

Venue staff need to be more experienced and more senior at enquiry stage, according to a report out today by Lord’s Cricket Ground. The report follows a focus group, held at the venue, consisting of senior agency staff and stakeholders within the meeting and events industry, specifically addressing how venues can better support planners.

The report documents the findings of the discussion and underlines the growing pressures on venues to not only get RFP’s out in a timely fashion, but also to ensure that every aspect of the response is absolutely correct. It also addressed the need for experienced people with the right level of seniority at enquiry stage, to pass on detailed and accurate information that the venue will commit to.

“That initial enquiry stage is critical; it sets the tone and expectations of the relationship between venue and organiser," comments Mark Stormont, Co-Founder & CEO of London Event Productions." A quick response with clear information and readily comprehensible pricing will win swift favour with clients and a surprising number of venues fall short of even this fundamental step. We work with venues to hone their info-marketing material; saving everybody time and avoiding grey areas which might lead to unwelcome surprises, limitations or costs discovered down the line or in the middle of a site visit."

The report also underlines the need for venues to develop closer relationships with their customers and the importance of enquiry handlers receiving accurate and transparent information from the customer, to allow them to respond with the right level of accuracy. Many venues suffer from a loss of connection with event planners, who lose out on the venues own experience of their business and what it can offer customers.

“The dual desires for accuracy and speed, as well as the need for venues to offer a consultative service for event professionals, all points towards venues needing to have senior, experienced people involved at enquiry level,” comments Nick Kenton, Head of Sales at Lord’s Cricket Ground. “It’s something we adopted some time ago and it means we can be confident that what the client gets from us is what we can and will deliver.”

The report noted that lead-in time for major conferences and events continues to drop, and that ‘acceptable’ timing for returns of proposals is between one and three hours. Transparent budgeting was also singled out as a major issue for event planners leading to mismanaged budgets, because early figures were not accurate.

“The discussion underlined that event planners and venues need to be more transparent in our briefs, and our response to briefs, and that this is a major cause of frustration for everyone,” concludes Nick. “Again, it’s something that requires experience on both sides of the relationship, but also a level of transparency and trust.”

Wyboston Lakes Resort is to rename its main venues as The Woodlands Event Centre and The Willows Training Centre.

The Woodlands Event Centre is currently known as the Wyboston Lakes Executive Centre and The Willows Training Centre is the Wyboston Lakes Training Centre. Both new names will be supported by the overall Wyboston Lakes Resort brand.

The changes will take place in September when the first phase of a £3m investment in a major transformation of The Woodlands Event Centre is due for completion

All rooms at The Woodlands Event Centre will be re-configured and renamed as part of this redevelopment.  The theme of natural wood will run strongly throughout the whole of the building.  There will be a new Italian inspired Olive Restaurant along with Cedar Courtyard and Bar and the meeting rooms will all be named after differing woods. The newly created Rosewood Suite will be capable of accommodating over 300 delegates. One of the other new features will be the Yew technology theatre which will benefit from the latest in in-room tech and provide tiered seating to allow presenters to interact with their audience.

Louisa Watson, Director of Marketing at Wyboston Lakes Resort explains: “Re-naming both venues will create a separate distinctive identity for each and enable us to position each venue in its relevant market more effectively. We will continue to use the Wyboston Lakes Resort in all marketing and promotional activities as our brand name is well known and a major asset, particularly in the meeting and events industry.”

For more information about Wyboston Lakes Resort, please visit www.wybostonlakes.co.uk

Twickenham Stadium has unveiled a completely new and totally unique World Rugby Museum within the south stand.  Featuring cutting edge interactive displays, the new museum is the ideal location for meeting and events delegates at Twickenham to explore.

The museum provides both a perfect breakout space and an incentive option to events taking place at Twickenham Stadium. Event organisers can use it as part of a wider social itinerary, a drinks reception, or as an added bonus for delegates to stay on and explore the home of England Rugby with a stadium tour.

The World Rugby Museum is the definitive home for everything and anything about rugby. Featuring exhibits from around the world it represents rugby from different countries and in all its forms, from the very beginning of the sport.

“This is a really inspirational space that reminds people that they are at an extraordinary event within the home of England Rugby,” comments Nils Braude, Catering & Conference Events Director, Twickenham Experience Ltd. “It’s an unusual and highly visual space that’s great for a champagne reception, or just to allow delegates to stroll around in their own time. It’s perfect for any delegate with even a passing interest in rugby, its interactive, informative and fun.”

“The museum houses the world’s most prestigious collection of rugby memorabilia,” says Museum Curator, Phil McGowan. “This includes commentary, film and match-footage from the most iconic moments, memorable tours, and greatest players in the history of what is the world’s most dramatic team sport.”

Check out the new museum website at www.worldrugbymuseum.com, like the World Rugby Museum on Facebook and follow on Twitter

Workers in the meetings industry have revealed a heavy dependency on digital devices, claiming they would feel disconnected if they were denied access to them for just one day.

A survey* carried out by The Meetings Show found that 73% of meetings professionals would feel anxious if they didn't have access to their smartphone or another digital device for 24 hours, while 79% fear that not having a smartphone or laptop when out of the office for travel or meetings would have a negative impact on their job.

Smartphone addiction starts early in the day for meetings professionals with 73% confessing to checking their phones before getting out of bed in the morning.

A similar number find it equally difficult to switch off at the end of the working day and at weekends, with 68% saying they check work emails outside of work hours.

Even holidays don’t offer a chance to switch off it seems, with 45% admitting they respond to work emails when away. In fact, only 5% of respondents said they switched their phones off completely every day with 88% claiming the phone was only ever turned off if there was no battery or they were on a flight.

However, it appears that much of the pressure to respond to emails is self-imposed. When asked if they felt there was an expectation from colleagues or clients to respond to emails outside of core working hours, just 39% said yes.

Thankfully, meetings appear to be a useful barrier to digital device usage, with 71% of respondents saying it was unacceptable to use a phone or laptop to send emails during a meeting and a further 93% claiming taking a call in a meeting to be bad etiquette.

David Chapple, group event director of The Meetings Show, said: "Digital devices are embedded in our working lives and enable us to be connected when in and out of the office. While these devices can help us be efficient and respond to clients and colleagues immediately from wherever we may be, it is concerning that our survey has revealed that so few of us can switch off outside of working hours and on holiday. We all need downtime and that means less time looking at our phones. Time away from work and our digital devices is not only healthy but is also said to make us more productive."

Visitors to The Meetings Show looking to switch off from work and de-stress should attend the session ‘Wellness in the Meetings Industry’ on Wednesday 27 June at 11.10am, where Helen Moon and James Hitchen from Eventwell will share tips on how to create an atmosphere of support and wellness and advise meeting professionals on how to identify stress points early on.

‘The Changing Landscape of the Workplace’, looking at how flexible working patterns and the shift in working from home affects face-to-face meetings and how we communicate, may also be of interest to those struggling to recognise when work should end and home-life should begin. The session takes place at 1.50pm on Thursday 28 June. 

The Meetings Show is the UK’s biggest dedicated event for meeting planners and returns to London Olympia on 27 and 28 June. For the full programme of educational sessions and to register to attend visit www.themeetingsshow.com/.

The Meetings Show is launching a brand-new Pre-Show Conference for 2018, as an extension of the show’s existing education programme which offers more than 45 hours of free education across the two-day show.

Open exclusively to buyers within the hosted programme, the half-day Pre-Show Conference will take place at the Millennium Gloucester Hotel on Tuesday 26 June. The afternoon will kick-off with an opening keynote speech from digital veteran and adviser to McKinsey and IBM John Shaw, followed by six educational sessions under dedicated agency, association and corporate streams.

Content for association planners, AMCs and PCOs will look towards the future, exploring innovation in events and new technology in ‘Planning for 2030 – Where Will We Be?’, while the second session, ‘Exploring Success Stories’ looks at case studies of some of the most highly-rated association events presented by Alessandro Cortese, CEO of the European Society for Radiotherapy and Oncology (ESTRO).

In-house corporate buyers can find out how to increase engagement at events in a session titled ‘It's All About Engagement’, while ‘Implementing Meetings Design’ will outline how meeting structure can ensure events are full of innovation. Finally, a lively and interactive session for agencies will discuss challenges and solutions to ‘What Keeps You Awake at Night?’.

The three dedicated streams will continue alongside general sessions open to all throughout the two-day show on Wednesday 27 and Thursday 28 June. These sessions will include an unmissable talk from Steve Gaskin at Right Angle Corporate Ltd on the threats European terrorism presents to the meetings industry, and a keynote address from Andrew Grill, global managing partner of IBM Social Consulting, that will offer actionable insights into digital disruption.

Other topics featuring on the education programme, which has been developed following extensive research and consultation and presents a wide range of speakers new to The Meetings Show, include a celebration of the Year of the Woman, latest innovations in meeting technology, marketing strategy and top tips for personal and professional development.

The leading event for the UK inbound and outbound meetings industry, The Meetings Show will welcome more than 2,000 visitors and over 700 exhibitors for the two-day event at Olympia London on 27 & 28 June.

For more information and the full education programme, visit www.themeetingsshow.co.uk

 

Twickenham Stadium has launched a new series of both indoor and outdoor incentive options for event organisers. The new products have been released as part of the venue’s #incentive Campaign, which is encouraging event organisers to align their own business values to those of the Home of England Rugby.

The venue already offers a wide range of outdoor experiences, using its pitch-side facilities, all capable of hosting over 1,000 delegates. The incentive extensions allow event planners to combine traditional indoor conferences and meetings with an outdoor element, linked to the unique personality of the stadium.

In addition to the existing incentive and outdoor options available to meetings and events professionals will be the launch of the stadium’s 2018 summer BBQ packages. These options offer delegates pitch-side views whilst the venue’s highly skilled chefs prepare and cook a premium quality BBQ in front of guests. The menu, which includes vegetarian and vegan options, will showcase great British flavors at the Home of England Rugby, and includes traditional BBQ, Roast-on-a-Spit, and ‘choose your own’ Pizza.

The new pitch side dining complements the venue’s existing options, from informal drinks receptions, to the chance to experience and network within the England Changing Rooms and Players Tunnel. Entertainment is also on offer, some event organisers choosing to take to the stand to watch on pitch displays, from the iconic New Zealand ‘HAKA’ to contemporary dance. Other outdoor incentive experiences include its corporate teambuilding packages; the HAKA incentive package and the GPS treasure hunt packages both incorporate the stadium indoor and outdoor facilities.

“We are constantly looking to challenge ourselves, and our customers, in the way meetings and events are put together at Twickenham,” comments Nils Braude, Catering and Conference & Events Director, Twickenham Stadium. “Incentives are a great way to utilize the brand assets of both the venue and the wider Rugby community, and we want to complement this with great food and flexible options where event professionals can use the pitch and not just look at it.”

Another way Twickenham has harnessed its outside offering is to use the pitch-side facilities for award ceremonies. Previous clients have built staging in front of the pitch to present the awards and utilized the jumbo and LED ribbon screens to announce and highlight the winners. In these instances, guests have been seated in the stadiums tiered seating and a drinks reception has taken place after the ceremony as part of the package.

Pages

News archive